Refund policy
Last updated: 15 October 2026
Customers may request a refund within 30 calendar days of purchase. This additional voluntary refund policy does not limit mandatory consumer rights.
For online courses, a voluntary refund may be granted provided the learner has not completed more than 20% of the course, has not started the final assessment, and no certificate has been issued.
For bundles containing e-books, templates, tools or other digital files, voluntary refunds are available only if the materials have not been downloaded or accessed. Once downloaded or substantially used, they are normally non-refundable, except where the product is defective or materially different from its description, or applicable law requires a refund.
Mandatory withdrawal and refund rights in the buyer’s country and any applicable rights under the terms of the payment provider or Merchant of Record handling the purchase will always be respected. Downloading a file alone does not waive statutory rights. An acknowledgement about voluntary refunds does not replace any legally required express consent and acknowledgement for starting digital content supply.
To request a refund, email the order reference, product, purchase email and reason to the address below, or use the buyer support channel on your purchase receipt. When sales open, the payment provider or Merchant of Record and its applicable terms and refund policy will be disclosed at checkout; any additional protections under those terms will be respected.
Products are planned as one-time purchases with no subscription or automatic renewal. Sales and payments have not started. Once sales open, cancellation of a paid purchase will be handled under this refund policy and applicable rights.